Mitul Palan is a BPO professional with 17 years work experience in the Outsourcing industry. Mitul Palan’s company Brainworks Solutions Private Limited is planning to tap the Utilities and Insurance market in the coming months with the mission to provide low cost and quality oriented Sales and marketing services to companies looking to enhance their customer base.
In a recent survey by Nuance Communications on customer expectations and preferences, it was revealed that almost 89 percent of the consumers expect to engage with virtual assistants to quickly get information on various things. In the same survey, it...
